Customer Service Revenue Solution
Product introduction:
With the concept of "big customer service" as the leading idea, the gas company realizes unified customer service, unified customer information management, unified charging management and unified table service management, and realizes efficient information sharing and business collaboration of various departments to customers. The service measures to truly realize the modern customer relationship of "Internet Gas", improve the level of customer service, facilitate the people and benefit the people, do a good job at one time, improve quality and efficiency, take into account the future, and help optimize the regional business environment.
Application Scenarios:
It can be applied to the management of customer service business such as household reporting, metering and meter reading, business charges, and call work orders of urban gas companies.
Product features:
① Gas business status and customer service panorama "one map" display
② Covering the whole business chain of customer service such as customer reporting, engineering, file management, meter management, meter reading management, charging, accounting, call work orders, security inspection and maintenance, value-added services, etc.
③ One platform to achieve full-brand, full-type meter and terminal access and management
④ Open up the charging and financial systems to achieve integrated business and financial management.
⑤ Intuitive presentation of core business indicators and analysis of key KPI indicators
Internet multi-channel customer service
Typical customer:
CNOOC, Beijing Shunyi Municipal Administration, Jiangyou Hongfei Group
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